Frequently Asked Questions

Yes, we will provide a free diagnostic with a cost estimate. Understand that sometimes we may find other issues during a repair that may be different or in addition to the original diagnostic and estimate. We will always strive to provide a clear understanding of any work that is being performed by our Bytes Crew members. 

We absolutely do. Remote support is the fastest way to get help for a software related issue. Give us a call to get started and then use the Remote Support link located in the navigation bar at the top of the page to connect to our next available support agent. 

We stand by our knowledge and experience in the technology industry and will always try our best to fulfill your needs as a customer. If you ever have an experience where you are not completely satisfied, we will work to make things right.

We offer laptop, desktop, and server repair as well as malware and antivirus removal.

Yes sir.. or ma'am.. or non-binary. We are proud to have Apple Certified Support Professionals (ACSP) as part of our Bytes Crew members.

Neither. Behind those cute expressions and armor of fluffiness, lurks evil little monsters bent on enslaving the human race. We implore you to look beyond their sinister yet adorable gazes and playful demeaner before its too late.

Heck yeah we do. One of our Bytes Crew members will go through a through build survey to understand your needs (best graphics, best framerate, streaming, video editing, creating Skynet, etc.) and take down any design preferences you have (color scheme, lots of LEDs, no LEDs, quite or high airflow, full tower or SFF, etc.).  Let us build the computer of your dreams! Take a look at our Instagram for some inspiration.

As seasoned computer nerds who like to keep up with emerging technologies, we've been around the block. The blockchain, that is. We've helped build mining machines containing a handful of GPUs to systems that span across a large warehouse. Let us know if you have any questions about this type of stuff because we love talking about it.